Other Important Information
While it would be impossible to discuss all of the possible combinations of computer operating systems, web browsers, and
security software commonly in use on a page such as this, listed below are some of the more common issues our customers
have encountered and suggestions on how to correct them.
- Security Settings
There are many forms of security software and settings which can interfere with the viewing of pages on this web site,
especially among the electronic filing options.
If you work for a company or agency that uses a firewall to provide Internet security, this might cause some
problems. For example, the Certificate of Good Standing and Annual Report forms are fillable Adobe PDF forms, generated
If you use a personal firewall or other security measures on your computer, you might not be able to use any
such as "target" windows, to make the process as user-friendly as possible. Security software, including setting your browser
to the highest security levels, may render these features inoperable.
Security settings can be determined by company policy or may be individual decisions. Please review the Commission's
"trusted" sites in order to use these features. If you choose not to adjust your security settings, you
can always continue to use telephone, FAX, and mail to conduct business with the Commission.
- An Added Note About Security
The Corporations Division uses a third party to process credit card payments. At the point in the process where it is
necessary to collect this credit card information, customers are transferred to our Bank's web site. None of the information
transmitted during this time is received by the Commission's web site. Upon completion of the transaction, the customer
is automatically transferred back to the Commission's web site.
This is the reason that many customers see a Security Alert that states: "You are about to view pages over a secure connection".
This occurs when the customer is transferred from the Commission site to the Bank's site, which, due to the nature of the
transactions processed there, is more secure than the Commission's site.
Upon completing the transaction at the Bank's site, customers may also see another Security Alert that states: "You are about
to leave a secure Internet connection". Unfortunately, this alert box has Yes and No choices associated with it, and
some of our customers choose NO, which effectively terminates their interactive session with our web site.
Please be aware that choosing "NO" at this point will have a negative impact on completing your electronic filing, such as viewing a
Certificate of Good Standing. Furthermore, please understand that the "sensitive" portion of the transaction has been completed
and was done over the secured connection with the bank's web site. The secured connection is being terminated at this point because
there is no further information required.
- Adobe Acrobat Software
In order to view many of the forms on this web site, including the Certificate of Good Standing and Annual Report forms, you must
have Adobe Acrobat installed and properly configured on your computer.
If you do not have Adobe Acrobat installed, you will most likely receive a blank
white screen or a dialog box about saving a file to your computer. You can download
and install the Adobe Acrobat Reader software from
Adobe Systems' web site.
One of the more common configuration problems we have seen is when Adobe in not configured to view PDF files
in the browser. If this is the case, you may see one or more of the following:
- A blank white browser window open, followed by an Adobe Reader window.
- A security warning, indicating Adobe is attempting to contact our web site. This will include two buttons
to block or allow the connection.
- If you allow the connection, you will see a basic blank form, but the information that is supposed
to be filled in by our computer system will not appear.
To correct this setting, open the Adobe Acrobat Reader. Choose Edit and then Preferences, and then
click on Internet under "Categories". Click on the box next to "Display PDF in Browser" so that a check
mark appears there. Then click on "OK" and close the Adobe Acrobat Reader window.
For any other problems related to Adobe, please contact your IT staff, your Internet Service Provider (ISP), or
Adobe Acrobat Technical Support.
- Differences in Browsers:
The Corporations Division does not want to endorse any specific software. However, since our resources are limited,
we are only able to test the pages using the latest version of Internet Explorer. We are also connected directly to
the Internet (i.e. via a "broad-band" connection), but occasionally members of our programming staff will review these
pages using their personal Internet accounts (from home).
If you are having trouble viewing records from our site, we recommend you first consider updating your browser to the
latest release of Internet Explorer. Also, if possible, check with others in your office to see if they are having similar
difficulties. If your problem is of a technical nature, not with the specific information presented, you may send an
e-mail to our Help Desk, and we will look into the page or problem which you encountered.
The more details you can give us, the better. It is helpful for us to know what kind of PC and software you are using, how
you connect to the Internet, and specific corporation names or file numbers involved.
- Printing These Pages:
Since the pages are presented using different colored letters on a multi-colored background, many people have difficulty in
printing the pages, or are unhappy with the way the pages come out of their printer.
If you are using Internet Explorer version 5 or higher, you can change the background colors when printing by choosing
"Tools", and then "Internet Options", and click on the "Advanced" tab. Scroll down the list of options presented to the
"Printing" section, and make sure there is not a check mark in the "Print Background Colors and Images" box. (If
there is, click on the box to remove it.) Then click on "OK" and the pages should print normally.